FAQ

If you have additional questions please email service@dianekremerjewelry.com.

Packaging

Your order will arrive in a beautiful gift bag so it is ready to gift as soon as you receive it.

Gifts

If you are having a gift shipped directly to the recipient I am happy to include a personalized gift message from you. Please type the message into the Order Note section of the shopping cart page, or email it to service@dianekremerjewelry.com immediately after placing your order.

When will I receive my order?

I strive to ship orders within 1-2 business days of receiving them. If I am traveling and unable to ship in a timely manner I will state so clearly on my website. Orders over $100 ship for free in the U.S.

Returns

I am committed to providing quality jewelry and want you to be happy with your purchase. 

I will accept returns within 14 days of receipt. The buyer is responsible for return shipping costs (unless there is a quality issue). Once I receive the item I will issue a full refund, minus shipping.

If there is a quality issue please email me at service@dianekremerjewelry.com so that I can resolve it for you right away.

Lost Packages

I provide tracking numbers for all packages that I ship. However, I am not responsible for lost, damaged or delayed packages. 

Will your earrings irritate my ears?

All of my product listings state what type of ear wires or posts have been used in that particular design. I primarily use niobium, titanium, sterling silver and gold-filled. Niobium and titanium are well known in the jewelry industry as the most hypo-allergenic metals for ear wires. They are a safe choice for even the most sensitive ears.

My gold-filled ear wires have a bronze core clad with a thick tube of 14k gold. Gold-filled ear wires have a much thicker coating of gold than gold plating, and the gold will not wear off with regular use like plating can. Sterling silver is a commonly used jewelry metal and does not cause allergic reactions in most people.

A useful article about jewelry metals can be found here https://www.rings-things.com/Learn/Metals/.

Where can I see your work in person?

In addition to my online store, my work is available at the Lincoln Gallery in Loveland, CO, at the Firehouse Art Center in Longmont, CO, in the Drawing Parallels exhibit at the Museum of Boulder (through March 1, 2021), and at many wonderful art fairs along Colorado's Front Range.

My art fair schedule for 2020 has been canceled due to the Covid-19 outbreak. Stay tuned for news about 2021.

Social Media

I would love to see your jewelry photos! Please tag @dianekremerjewelry on Instagram or FaceBook or email your photos to me directly at service@dianekremerjewelry.com.